Ordering over the phone is easy and convenient.
Order Department Hours (Eastern Standard Time):
Monday-Friday: 6:00 AM - 3:00 AM
Saturday: 7:00 AM - 12:00 AM
Sunday: 7:00 AM - 11:00 PM
Do you have questions about your order?
Our Customer Service department is available to give you answers through several methods:
For all e-mail correspondence, please include your name, complete billing address and telephone number.
For all heaters, please call 1-800-219-8458 (toll-free).
For all other products please call 1-800-895-0008 (toll-free).
Customer Service Hours:
Monday-Friday: 8:00 AM - 10:00 PM
Saturday: 8:00 AM - 6:00 PM
7800 Whipple Ave. NW
Canton, OH 44767-0001
Have you encountered any problems with the Web site?
Your feedback is very important to us. For any technical information or issues regarding the site:
Phone: 1-800-895-0008 (toll-free)