WHY WE GATHER INFORMATION
We gather information about consumers so that we are able to provide you with affordable, quality products and/or services. This information also helps us to be better able to provide attentive customer service.
SHARING INFORMATION WITH AFFILIATED AND UNAFFILIATED COMPANIES
From time to time we may share select consumer information with affiliated companies and divisions and with unaffiliated third parties whose products or services we think you may enjoy. If you do not want us to share your name and postal address, e-mail address or telephone number with either affiliated companies and divisions or unaffiliated third parties, please read the "How To Limit The Sharing Of Your Information" section below.
FOR OUR INTERNET CUSTOMERS
We collect the domain name and e-mail address of visitors to our web pages, when possible, the e-mail address of those who communicate with us via e-mail, aggregate information on what web pages consumers visit and information volunteered by visitors such as survey information and/or web site registrations. We use this information to improve the content of our web pages, to customize the content and/or layout of our pages for individual visitors, to notify consumers about updates to our web pages, to contact consumers for marketing purposes and to share the same information with unaffiliated third parties so that they may provide future offers for interesting products and services for you.
We always use encryption technology that is standard in the industry when receiving and transferring consumer information exchanged with our sites.
HOW TO LIMIT THE SHARING OF YOUR INFORMATION
If you do not want to receive periodic mailings, e-mails and/or telephone calls from either the BioTech Research® and its affiliated companies and divisions OR unaffiliated third parties, please let us know whether you are declining to accept just opportunities from unaffiliated third parties or from the BioTech Research® and its affiliated companies and divisions as well. If you are not specific, we will conclude that you are only requesting that your information not be shared with unaffiliated third parties and we will continue to provide you with information about the affordable, quality products and services offered by the BioTech Research® and its affiliated companies and divisions. You can notify us by writing or e-mail us directly using the "Contact Us" information below.
We can be reached via e-mail at firstname.lastname@example.org. Or you can reach us by telephone at 1-800-895-0008 Monday-Friday 8:00 AM to 12:00 AM (EST) and Saturday 8:00 AM to 6:00 PM.
Our postal address is:
7800 Whipple Ave NW
Canton, Ohio 44767-0001
Telephone for heater questions: 1-800-219-8458
Telephone for all other products: 1-800-895-0008
SECURE TRANSACTION POLICY
You never have to worry about credit card safety when you are shopping at our site. We guarantee that each purchase is protected by our secured server. If fraudulent charges ever occur, rest assured you will not have to pay for them.
We have employed the latest technology to keep your personal information safe. All your information is kept encrypted using a secure server for maximum security. Your credit card and personal information about your order remains unreadable as it travels through our system. And to add even more safety, once we receive your credit card information, it is stored in an area that is not accessible from the Internet.
If You’d Rather Order by Phone...
For all heater orders, please call 1-800-214-6906 to ensure that you speak with a dedicated heater representative.
For all other products please call 1-800-764-0009 and our knowledgeable service staff will help complete your order.
We accept orders via phone during specified hours (holiday hours may vary):
Monday - Friday: 6:00 AM to 3:00 AM (EST)
Saturday: 7:00 AM to 12:00 AM
Sunday: 7:00 AM to 11:00 PM.
Please have a copy of your email/and or shopping cart page handy! You will need to provide information from your email/and or shopping cart page in order to complete your purchase.